You can return or exchange the product within 14 calendar days from the date of receipt of the order. To do this, you must follow these steps:
1. Make sure that the product has no signs of use, any damage, any foreign odors, and that the tag is present.
2. Contact our manager to notify us of the return, and in case of an exchange, inquire about the availability of the desired size.
3. Fill out the Exchange and Return Form that was sent with your order.
4. Send the properly packaged product by Nova Poshta, along with the completed Exchange and Return Form.
5. In case of exchange/return at the customer's request, the delivery is paid by the customer. In case of a defect in the product, the delivery is paid by the brand.
6. Upon receipt of the product, our managers inspect it for damage, wear, and the presence of a tag. If the product meets the requirements for exchange or return, the funds will be transferred to the details specified in the Exchange and Return Form.
Please note that in accordance with the Law of Ukraine 3161-IV dated 01.12.2005 "On Protection of Consumer Rights", underwear is included in the list of goods of proper quality and is not subject to exchange or return, provided that they are not defective. Underwear and bodysuits are not subject to exchange or return.
